Freight Policy

How much do I have to order to receive free shipping?

48 Continguous States: $350.00 worth of merchandise shipping standard ground from the Dealer Services Warehouse (Council Bluffs, IA 51501)

Alaska and Hawaii: see below

 

What products qualify for pre-paid shipping?

Items shipping out of the Dealer Services Warehouse are the only items that qualify towards free shipping


What products DO NOT qualify for pre-paid shipping?

Custom Imprint and Drop Ship Orders ship direct from the manufacturer and do not qualify towards free shipping, freight will be billed when the order invoices.


How do I know what items are stocked in the Dealer Services Warehouse and what items are Custom/Drop Ship from the Manufacturer?

If an item is drop shipped from the manufacturer a red warning box will appear on the site informing you that an item is drop shipped when you select your specific item #

If this box does not appear then the item is stocked in the Dealer Services Warehouse


Where is my order shipping from?

Orders for Instock merchandise ship from the Dealer Services Warehouse located in Council Bluffs, Iowa

Orders for Custom/Drop Ship Orders ship from manufacturers located all over the USA


How much will my freight charges be?

Freight charges are based on the method of shipping, the weight and size of the order as well as where the order is shipping to and from. Dealer Services can provide a freight estimate on some items and some drop ship items have estimated freight charges listed on the website. Once you have received your order, you can contact your Dealer Services Specialist at 1-800-780-2402 to obtain freight charges.

 

*Alaska and Hawaii:

Due to the increased costs to ship to Alaska and Hawaii, Dealer Services highly encourages you to utilize your existing freight forwarders to keep the cost of shipping down. If you would like to setup your account to ship to a freight forwarder please contact Dealer Services at 800-780-2402.

Orders shipped to a freight forwarder within the 48 states:

Freight is prepaid for standard ground shipping on orders that meet or exceed $350.00 shipping from the Dealer Services Warehouse to the forwarder. The dealership is responsible for any freight incurred from the forwarder. Excludes drop ship orders.  

Orders shipped directly to the Dealership:

Alaska: Freight is prepaid for standard ground shipping on orders that exceed $1000.00 shipping from the Dealer Services Warehouse. For orders below $1,000.00 but greater than $350.00, the Dealership will be billed the entire amount for freight. Dealer Services will issue a credit for estimated freight charges from Council Bluffs, IA to Auburn, WA. Orders below $350.00, the dealership is responsible for all freight charges. Excludes drop ship orders.

Hawaii: These orders must ship via Overnight or Second Day Air. The dealership is responsible for all freight charges. 

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Associated Products

You can reach an Associated Products Representative by:

  • 800-780-2402
  • 888-809-4647