Returns and Warranty

What is your return policy?

All returns MUST BE pre-authorized and have a Return Goods Authorization Number (RGA). Product received that has not been pre-authorized and/or does not include an RGA number will be returned to the dealership at your expense.

  • Products must be in new, unused condition
  • Pricing stickers must be removed
  • Discontinued product is not eligible for return
  • Product that must be ordered in certain multiples can only be returned in that multiple
  • Dealer Services must be able to locate order history (History is visible for 18 months)
  • Dealership is responsible for return freight charges
  • Approved product must be received within 30 days of the date on the return paperwork or the request will be cancelled
  • Drop Ship/Special Orders are subject to the vendors return policies

We recommend reviewing your inventory at least every 6 months to determine if you have product that needs to be moved out and refreshed.

If you have product(s) in your inventory that are not moving and/or are slow moving - fill out all fields in the RETURN REQUEST DOCUMENT attached below. Email the request to dealerservicesgr@wd-wpp.com with Return Request as the subject, your request will be reviewed within 48 business hours and you will be contacted with further details on your request.

RETURN REQUEST DOCUMENT (Excel Spreadsheet)

 

 What happens if a customer has a defective product?

All products are backed by an “Automatic Over-The-Counter” exchange policy and are covered by the product manufacturer’s standard warranties. If any product is purchased and returned by your customer and found to be defective in workmanship and/or material, you the dealer, can automatically accept the defective merchandise and provide the customer with a replacement. Dealer Services will back your “Over-The-Counter” exchange decision. In the event that you receive a defective item, contact your Dealer Services Specialist at 800-780-2402 for further return/credit details. Dealer Services reserves the right to request defective product to be returned freight prepaid within 30 days before credit is issued. Dealer Services does not reimburse for labor costs.


What type of warranty do Associated Products carry?

All products carry a Manufacturer’s Warranty. The products are manufactured by separate and various companies that issue their own warranties and perform obligations under said warranties. If available, the specific warranty provisions are packaged with the products prior to shipping and shall be delivered with the products. Products offered through the Associated Products Program are not manufactured by Toyota and are not Genuine Toyota Accessories; therefore, Toyota Motor Sales is not responsible for warranty or labor of products offered through the Associated Products Program. Associated Products Program does not reimburse labor costs on warranty claims.

 

Associated Products are aftermarket parts and accessories and are not Genuine Toyota Parts and Accessories. They are warranted by their respective (third party) manufacturer and/or distributor. These aftermarket parts and accessories are NOT warranted by Warren Distribution, Inc. or Toyota Motor Sales, U.S.A., Inc. ('TMS').

 

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Associated Products

You can reach an Associated Products Representative by:

  • 800-780-2402
  • 888-809-4647